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Privacy policy

GTIce ehf (Gateway to Iceland) is an independent Day Tour Provider located in Kópavogur, Iceland. For the purposes of our short and long-term business operations, we use personal information in order to provide our guests with their requested services. Below we detail how we handle such information:

What is GDPR?
The General Data Protection Regulation (GDPR) is a legal framework that sets guidelines for the collection and processing of personal information of individuals within the European Union (EU).

What information do we collect?
We collect different personal information about our guests including names, email addresses, and phone numbers. We also collect other information from communicating with our guests such as payment information (i.e. credit card and other billing information). Online payments made through Gateway to Iceland’s website by payment cards are collected by Borgun. The credit card number in online transactions is never accessible by our company and is not stored anywhere in our records. As an example, in the event of a refund, the refund request is processed by us through Borgun. All payments are collected through secure online portals. The source of the information is the guests and is provided with their consent.

We also collect information with internet cookies. See our cookie section below for details about how we use these cookies.

Why do we collect the information?
We collect the information in order to service our guests, keep track of payments, and provide historical records that show our guests have participated in the service(s) they bought.

Where do we collect the information?
Information is collected with the guests’ consent through our website, e-mail communication, phone conversations, or where our guests type the information in themselves through online travel agencies who resell the company’s services.

How do we store the information?
We store the information securely in our e-mail communication, our secure computer system, and on printed papers for historical reference. All information is only accessible by authorized Gateway to Iceland staff.

For how long do we keep the information?
We take appropriate measures to ensure that any information is kept only for as long as is necessary- for the purposes for which such information is used and to comply with applicable legal regulations.

What are my rights with regards to information that you use?
GDPR has a number of provisions with regard to the rights of the data subjects. Data subject(s) are the person(s) whose private data is being handled. They have the right to request access to- and rectification of- personal data, the right to deletion, the right to restrict processing, the right to object to processing, and, in certain circumstances, the right to object to data portability. In the case where a data subject has provided consent for the processing of personal data, the data subject has the right (in certain circumstances) to withdraw that consent at any time which will not affect the lawfulness of the processing before the consent was withdrawn. The data subject also has the right to opt out of receiving marketing messages. Data subjects have the right to lodge a complaint to the local Data Protection Authority if they believe that the company has not complied with the requirements of the GDPR with regard to personal data. Any questions that you might have with regards to personal information can be sent to info@gtice.is.

Where can I find the most recent privacy information for your company?
The most recent privacy notice can always be found on our website where we have devoted a section to clarify how we process what can be categorized as ordinary/personal or sensitive data.

Internet cookies and tracking
Cookies are small text files that are placed on your computer by websites that you visit or certain emails you open. They are widely used in order to improve website functionality, as well as to provide business and marketing information to the owners of the site. Under no circumstances will these cookies infringe your privacy.

Gateway to Iceland uses cookies to gather standard data about our visitors along with visitor behavior in an anonymous form. We do this to gain insight into how visitors use our website so that we can make improvements to its usability and content.

Gateway to Iceland also uses Google AdWords and tracks conversion data by identifying and recording the actions of those who use our website, such as with statistics on sold products. The purpose is to know when, where, and how many times a visitor interacted within our website. We use the remarketing feature of Google Analytics and utilize the demography information available.

The use of these cookies is optional. You can configure your browser not to accept or to only sometimes accept cookies.

Mail list policy
Gateway to Iceland uses Mailchimp to keep track of email list subscribers and to send out newsletters and product updates. Those who are subscribed are required to opt-in themselves and they can unsubscribe at any time by clicking the unsubscribe link sent with every email that is sent from the system. Occasionally, Gateway to Iceland also sends supplier e-mails without using Mailchimp – also with the consent of those who receive the emails. If you need assistance with unsubscribing from our Mailchimp newsletter or if you do not want to receive emails from us at all, please contact info@gtice.is.

Privacy policy changes
We reserve the right to change this Privacy Policy at any time and such modification(s) will be effective immediately.


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